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rabbivogelAsked on May 5, 2014 at 3:41 PM
I receive notifications from Jotform that I have a new submission for my report and when I download lmy report the new submissions are not there. Please help thanks,
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jonathanReplied on May 5, 2014 at 4:59 PM
Hi,
I checked your form http://www.jotformpro.com/form/40726081394960 submission data, and I see it has 20 submissions at this time. And when I checked in the form submission page, the same number of submission is shown.
I also checked the Excel Report https://www.jotform.com/excel/41175448447056 and it also shows all the submissions of the form
Please inform us if you are still having this issue at this time.
If it does, try also creating a new Report, see if it properly updates this time.
Guide: https://www.jotform.com/help/101-How-to-create-an-Excel-Report
Thanks!