New fields that do not appear in Inbox

  • mrcdecoaticook
    Asked on January 30, 2022 at 9:45 PM

    Hi,

    For my form https://form.jotform.com/203366318488261, I added 2 new fields (id "ouAvezvous" and id "ouAvezvous120") but when I do a test, those new fields are not showing up in Inbox, but they show up in PDF and in Tables.

    Do you know why?

    Thank you

    Jotform Thread 3715981 Screenshot
    Page URL: https://form.jotform.com/203366318488261
  • mrcdecoaticook
    Replied on February 2, 2022 at 8:39 PM

    Hello, no news on this ticket since 3 days. Can you answer me? Thank you

  • Girish JotForm Support
    Replied on February 3, 2022 at 12:09 AM

    We apologize for the delay and inconvenience.

    Please open your form Inbox page, click on Inbox settings:

    1643864906 61fb634a205da 0302 3 Screenshot 10

    Then click on the Show/Hide fields button:

    1643864922 61fb635ae7dfb 0302 4 Screenshot 21

    Finally, drag and drop the two new fields to the right panel and "Update":

    1643864959 61fb637f90298 0302 5 Screenshot 32

    Please try and let us know.