We cannot enter in the account

  • Trade Consumer
    Asked on January 14, 2022 at 4:56 PM

    We do not understand but our forms are down and we cannot acces to our account. The email linked to our account is  tradeconsumermarketing@gmail.com . Please we kindly ask you to let us know asap.


    Best


    Marco Ieva

  • Cecile JotForm Support
    Replied on January 14, 2022 at 6:52 PM

    Hi there,

    Thank you for contacting support.

    We are currently reviewing the account. We will let you know as soon as we have more information.

  • Trade Consumer
    Replied on January 14, 2022 at 6:54 PM

    Thank you, For us it is very important to retreive the collected data and we are available to updgrade our account to a payment account and to do everything should be needed to recover the situation.

    Thanks.

    Kind regards

    Marco Ieva

    Trade Consumer account



  • Samuel_Ray Jotform Support
    Replied on January 14, 2022 at 7:47 PM

    Hi there,

    Thank you for waiting.

    We got word from our Review Team that they've already reinstated your account. You should now be able to access your account.

    Please check it out and let us know if you need further help. Thank you!