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nanciamusicAsked on April 21, 2014 at 12:02 PM
I do not receive email notifications when customers submit forms. Please advise how this can be corrected.
Thank you
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Ashwin JotForm SupportReplied on April 21, 2014 at 1:19 PM
Hello nanciamusic,
Upon checking your form's notification email alert, I found that you have not selected the "Sender Email" yet. That may be the reason why you are not receiving your submission emails. Please check the screenshot below:
You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.
You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:
https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
Hope this helps.
Do get back to us if you have any questions.
Thank you!