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KGKoayAsked on January 1, 2022 at 3:31 AM
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Mary JotForm SupportReplied on January 1, 2022 at 3:34 AM
Hi KGKoay,
Thank you for reaching out.
It seems your form is getting resubmitted this is why you are getting duplicated submissions. If the user opens their browser again with the submit page link still there, the form will get resubmitted.
Please try any one of the following methods to avoid resubmitting your form.
To add a Captcha field in your form please follow the guide below.
https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field
You can set unique submissions as shown on the link below.
https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form
Lastly, you can set form limits based on questions.
https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question
If you need further assistance please let us know.
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KGKoayReplied on January 1, 2022 at 8:20 AM
I use computer Version how to do amendment?
Compare to handphone where is more easy
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Gilbert JotForm SupportReplied on January 1, 2022 at 8:35 AM
Hello,
As mentioned by my colleague, it would be advisable to add a captcha field and set unique submissions on your form to prevent multiple/duplicate submissions.
Making these changes to your form would be easier if you use a desktop computer instead of a phone device.
Please click the corresponding guides below for more details on how you can set them up on your form:
How to Add a Captcha Field - additional security against spammers
How to Set Unique Submissions on a Form - setting this up would prevent multiple submissions in a form
How to set Form Limits Based on a Unique Question - this would limit unique entries on your form. Meaning the submission won't be accepted if a certain similar entry already exists in the past submissions.
Let us know if you have any other questions or concerns.
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KGKoayReplied on January 8, 2022 at 7:55 PM
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Mary JotForm SupportReplied on January 8, 2022 at 9:19 PM
Hi KGKoay,
Thank you for getting back to us.
I have moved your question to another thread, I will respond to the new thread shortly.