Reset password but Reset code expired

  • Nurul Lyiana
    Asked on December 30, 2021 at 9:32 PM

    Dear team,


    I have reset the password.

    Yet it shows Reset code expired.

    Please reset for me



    Jotform Thread 3629643 Screenshot
  • Kenneth JotForm Support
    Replied on December 30, 2021 at 11:29 PM

    Thank you for reaching support,

    Can you please share with us the Username, email address, or Direct Form Link to any of the forms associated with the account so we can locate it?

    Also, it would be best that you reset the password as it has a limited time before it expires.

    Here is the related guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/.

    Awaiting your response.

    Best.