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GraveriniAsked on December 30, 2021 at 2:59 AM
Hi,
I have a form with two language but the offline form is not showing the language switcher.How can i fix this?
Thank you!Nicola
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Mary JotForm SupportReplied on December 30, 2021 at 4:23 AM
Hi Nicola,
Thank you for reaching out.
Please note that the language switcher is not available offline as it uses an internet connection for the translation to work.
For any other concerns, please let us know.
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GraveriniReplied on December 30, 2021 at 5:19 AM
You should really find an alternative way to make it work, at least leave the possibility to select the language in the app and then go offline
BTW, If I set Arabic as Primary (clicking the set primary button below) will I see it Arabic offline?
Best regards,
Nicola
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Billy JotForm SupportReplied on December 30, 2021 at 5:54 AM
Hi Nicola,
Allow me to test further. We'll reach out again as soon as we have an update.
We appreciate your patience and understanding.
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Billy JotForm SupportReplied on December 30, 2021 at 6:06 AM
Based on my test, the answer is no. Offline forms will still be in English.
That said, I will create a feature request to make the form translation available offline. We don't have an ETA on when it will be implemented but we're hoping soon.
We apologize for any inconvenience this has caused you. We appreciate your patience and understanding.
Let us know if you need further assistance.
Best regards,
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GraveriniReplied on January 2, 2022 at 3:06 AM
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Mary JotForm SupportReplied on January 2, 2022 at 4:55 AM
Hi Nicola,
I have move your concern to a new thread so I can escalate this to our backend team as well.
I will respond to you via this thread https://www.jotform.com/answers/3632839 shortly.
Thank you.