I am unable to authenticate my email address because I am not receiving

  • Caroline Carey
    Asked on December 23, 2021 at 2:11 PM

    I am unable to authenticate my email address because I am not receiving an email notification from Jotform to make this happen. I have checked my security settings and I have not blocked Jotform. Your response was that all emails sent have gone through on your end and have not bounced back. I am not sure what to do at this point

  • Marco JotForm Support
    Replied on December 23, 2021 at 2:46 PM

    Hello there,

    Thanks for reaching out to us.

    Could you kindly let us know your username, to allow us to investigate further?

    If you're not receiving the verification email, you may need to whitelist our IPs and domains, as shown in this guide:

    Whitelisting Jotform IP Addresses and Domains

    Thanks for your cooperation,

    Regards