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susanjvanheerdenAsked on November 26, 2021 at 7:42 PM
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Cecile JotForm SupportReplied on November 26, 2021 at 7:48 PM
Hello there,
Thank you for contacting support.
I can see that your payment is thru PayPal. Kindly cancel your subscription in PayPal first.
Follow this guide: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription?
Once you have cancelled the subscription then you may let us know so that we may be able to issue you a refund.
We await your response.