Telehealth consent form will not open. Unable to receive

Unable open telehealth consent form sent by my Dr’s office

Greetings!

Thank you for contacting Jotform Support. We apologize for the inconvenience.

I apologize, from the screenshot you sent, we cannot see the exact error.

Just to clarify, you cannot access the actual form or you cannot download the PDF document? Kindly elaborate more on this issue so we could provide better assistance.

Awaiting your response. Thank you

Thank you for replying.
My Dr’s sent the link to give my consent for the appointment and I got a “Whoops” message.
The “down load” option initially did not open
I just tried it again and got a 1 - page consent form but I did not get the option to “sign” or “agree” nor the option to return the form.
Sent from my iPhone
...

Thank you for your update.

For us to be able to check if this is a form issue, we need to have access to the actual form link. However, we can only discuss this with the form owner due to privacy issues.

What I can suggest is to try using another device to access the link and the file that was sent to you. This is the only option to check if it's a form issue.

If it is not working, I suggest contacting the form owner and letting them know of the error.

Thank you.