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christmasmemoriesAsked on November 13, 2021 at 11:09 PM
Hi
I Upgraded my account yesterday to allow more submissions.
Now when I go to make any changes to my forms it doesnt save.
I need to make more forms - I was able to clone a form but it is not letting me make any changes to the new form or any of my existing forms. It allows me to make the change then the page refreshes all by itself and the change has not been saved.
Please advise what is happening as soon as possible
Thanks
Page URL: https://form.jotform.com/213168590363862 -
John Support Team LeadReplied on November 14, 2021 at 2:35 AM
I can't see any issues in the account subscription, so I've just tried clearing your form caches.
Please try clearing your browser cache and cookies too then try again.
Let us know in case the issue still persists.
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christmasmemoriesReplied on November 14, 2021 at 3:16 AM
Hi
I have cleared the cache, done a shutdown and tried incognito mode - also tried chrome and safari.
Same thing is happening.
Is there a setting that prevents you from editing your forms?
Kym
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muriukikangeriReplied on November 14, 2021 at 5:09 AM
Hi there,
Sorry for the inconvenience caused.
May I suggest you visit your form settings tab and then try to toggle the "Form Status" then disable it, and enable it again to see if it will resolve your issue.
Kindly try this and let me know how it goes.
Regards.
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christmasmemoriesReplied on November 14, 2021 at 5:24 AM
Hi
No it didnt work. same thing is happening.
It is not saving any changes I make. I make the change and it is like the page refreshers and it doesnt save
Kym
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muriukikangeriReplied on November 14, 2021 at 5:48 AM
Hi Kym,
I guess this might be a temporary error.
Have you tried using the Form Revision tool? It reviews any recent changes made you your form and reverts to older settings to help pinpoint conflicting commands.
Kindly refer to the link above to learn more about this and let me know how it goes.
Regards.
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christmasmemoriesReplied on November 14, 2021 at 5:55 AM
ITs happening to all my forms
Kym
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christmasmemoriesReplied on November 14, 2021 at 5:57 AM
That is not the problem
Kym
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christmasmemoriesReplied on November 14, 2021 at 6:04 AM
The old forms I have archived can be edited
Kym
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muriukikangeriReplied on November 14, 2021 at 6:07 AM
Hi Kym,
Kindly give me some time to consult and get back to you with a concrete solution.
Regards.
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John Support Team LeadReplied on November 14, 2021 at 7:28 AM
Hello Kym - Can we conduct some test to your form: https://form.jotform.com/213168590363862? We will try to check if it's with the account since we cannot replicate it on our end.
We will open the form in the builder, add a single field, then we'll see if that will be saved or not.
Please advise if you agree.
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christmasmemoriesReplied on November 14, 2021 at 7:35 AM
Yes thats fine -
I have done more tests and change text fields but not photos or the name of the form.
Please see if you can change the name of the file from
Clone of Figtree Santa Photos Order Form 2021
to
Singleton Square Santa Photos Order Form 2021
Also try changing an image in one of the products
Kym
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christmasmemoriesReplied on November 14, 2021 at 7:43 AM
This has all happened since we upgraded our account to Gold yesterday - We are no where near our limits.
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Sweta JotForm SupportReplied on November 14, 2021 at 8:56 AM
Hello Kym,
We are sorry for the inconvenience this has caused.
We were able to replicate the issue in your account.
Let me escalate and pass it to our backend team. We will update you once we have news on this.
Thanks.
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christmasmemoriesReplied on November 14, 2021 at 4:47 PM
Thank You
We need it rectified as soon as possible.
We are using the forms so need to ensure the live forms arent affected.
Kym
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Sweta JotForm SupportReplied on November 14, 2021 at 8:12 PM
Hello Kym,
We have already escalated the issue to our backend team.
We will let you know once we receive an update from our team.
We appreciate your patience.
Thanks.
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christmasmemoriesReplied on November 15, 2021 at 2:31 AM
Any updates?
Kym
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Sweta JotForm SupportReplied on November 15, 2021 at 5:51 AM
Greetings Kym,
On further testing your form, I have noticed that the changes were saved into your form:
https://www.jotform.com/build/213168590363862
Could you please check and confirm?
We are waiting for your response.
Thanks.
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christmasmemoriesReplied on November 15, 2021 at 8:11 AM
Hi
I have tested and it is now saving - thank you for your help.
Kym
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Jeric JotForm SupportReplied on November 15, 2021 at 9:55 AM
Hey Kim,
That's awesome to hear! On behalf of the team, we appreciate your patience as we work towards resolving the issue.
Cheers, -
LKSKJSLKReplied on November 15, 2021 at 11:07 AM
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Collin_SReplied on November 15, 2021 at 12:02 PM
Hi, LKSKJSLK
I have split the tread and have provided an answer on the following thread:
https://www.jotform.com/answers/3512234
Have an amazing day.