Email Address Change Verification Email

  • repairmybody
    Asked on October 25, 2021 at 10:53 AM

    When I change the primary login email address, the email generated has no hyperlink behind the "Verify Now" orange button in the auto-generated email. Therefore, I cannot change the primary email address because email verification cannot occur.

    Fix the dead link!

    This is the link behind the button that does not work...

    x-webdoc://D4FADC08-3AD7-4E10-8BDE-1E89DF1D567B/www.jotform.com/verifyemailchange/c3VwcG9ydEByZXBhaXJteWJvZHkuY29t/repairmybody/c38b6c693490fbb725b543c469172441/verifyupdate?utm_source=verification-email-change&utm_medium=email&utm_content=btn_verify_email&utm_campaign=verification-email.


    Jotform Thread 3455748 Screenshot
  • Kenneth JotForm Support
    Replied on October 25, 2021 at 11:50 AM

    Thank you for reaching support,

    Can you please open the verification email using a different browser(private window/incognito mode) or device and let us know how it goes.

    Awaiting your response.

    Best.

  • repairmybody
    Replied on October 25, 2021 at 1:00 PM
    Tried. Will not work with any other browser.
    Your other email verification emails contain this link… which works. Notice it begins with “https"
    https://www.jotform.com/verifyemail/cnlhbmZyYXppZXJAbWFjLmNvbQ==/6249444c0c30042f047506c9f5b23f49?utm_source=general&utm_medium=email&utm_content=btn_verify_email&utm_campaign=verification_email
    The email verification auto-generated by Jotform when I change my email under Settings… does not work. Notice it begins with “x-webdoc"
    x-webdoc://8B0B5636-67AA-4B54-92B5-82429D901A34/www.jotform.com/verifyemailchange/c3VwcG9ydEByZXBhaXJteWJvZHkuY29t/repairmybody/c38b6c693490fbb725b543c469172441/verifyupdate?utm_source=verification-email-change&utm_medium=email&utm_content=btn_verify_email&utm_campaign=verification-email
    Please fix this.
    ...