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gcawleyAsked on March 11, 2014 at 5:50 PM
We setup an email to notify us when someone signs up but it is not working. Can someone check it out?
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David JotForm Support ManagerReplied on March 11, 2014 at 7:37 PM
Hi, I see the reason why you are not getting your email notifications:
/var/log/jotform/remoteSmtpEMAIL.log:[11/Mar/2014:12:41:53 -0400] FAILED remote SMTP to garyc@cloudsplus.com from info@cloudsplus.com Last-Form-ID : IP : 77.96.107.5 Form-ID: 40584821524151 Reason SMTP Error: Could not connect to SMTP host.
/var/log/jotform/remoteSmtpEMAIL.log:[11/Mar/2014:14:15:38 -0400] FAILED remote SMTP to garyc@cloudsplus.com from info@cloudsplus.com Last-Form-ID : IP : 192.40.236.162 Form-ID: 40584821524151 Reason SMTP Error: Could not connect to SMTP host.
I would recommend you to use Mandrill to send E-mails from your own Email Address.