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SoiferAsked on August 2, 2021 at 3:27 PM
Hi-
The submit button seems to be 'down' on more than one of our forms. All fields are properly filled out, and it doesn't look like there's anything wrong on the back end. When I click 'submit,' I get a 'please wait' and long wait time. The forms eventually submit, but I wondered if there's something wrong with that widget?
Emily -
Jessica JotForm SupportReplied on August 2, 2021 at 10:14 PM
Hi Soifer, thank you for reaching us.
I have tried to cloned your form and did a test submission. However, I was unable to recreate the issue.
Could you kindly confirm if this is happening on the embedded form, or does it happen in the direct JotForm URL? If it's embedded form, could you provide us with the website URL? If it's a direct JotForm URL, would you allow us to submit a test submission on your form?
We await your updated response.