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scovcomputerAsked on May 10, 2021 at 11:49 AM
Have successfully created form but need additional help. Attempting to add payment element to document but can't get it to work
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Anthony_EvansReplied on May 10, 2021 at 2:54 PM
Hello scovcomputer,
I understand that you're having trouble setting up a Payment processor. For an in-depth guide please refer to this article: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform
If you still need help, please provide more specific details about what isn't working. If you can supply screenshots, that is usually very helpful. Please refer to this guide for more information: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum
Thank you for your patience and understanding!
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scovcomputerReplied on May 15, 2021 at 12:56 PM
Have received confirmation from Paypal that connection between this form (90036181955155) has been completed and we're ready to receive payments. However, when I Preview the form or publish it I receive an error but no information as to how to proceed. (I am the owner)
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Kenneth JotForm SupportReplied on May 15, 2021 at 2:25 PM
Hi there,
Upon checking the form https://form.jotform.com/90036181955155, I do not see any payment integration.
Did you remove it on purpose?
If so, please add it back in so that payments can be processed.
Here is the related guide: https://www.jotform.com/help/50-paypal-forms.
Let us know if you have any further questions.
Best.
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Paul SherwoodReplied on May 15, 2021 at 4:32 PM
I have reinserted the payment integration but am still receiving the error shown in the screenshot above when I either preview or publish the form.
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Paul SherwoodReplied on May 15, 2021 at 4:34 PM
Here is a screenshot of Paypal indicating it is all set.
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Mike_G JotForm SupportReplied on May 15, 2021 at 7:36 PM
After you have connected your PayPal Business account in the integration settings, please do not forget to click the green Continue button to save the changes.
Kindly try it again and Feel free to let us know if you need any further assistance.