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jobyrneyAsked on April 17, 2021 at 10:14 AM
Hi
When the completed form is sent to me via email, I cannot open the uploaded picture or see the signature.
Some people are having trouble up loading images.
Please advise
thank you
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Anita_KReplied on April 17, 2021 at 12:33 PM
Hi,
If I understand correctly, you have trouble opening images and seeing the signature in the notification email. Please uncheck the following options on your account's settings page.
Please give it a go and let us know if the issue persists.
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jobyrneyReplied on April 17, 2021 at 1:55 PMHi
Thanks for the reply.
Where is the accounts settings page?
Thanks
Joanne Byrne
E - jobyrne@clinic-no5.co.uk
W - clinic-no5.co.uk
T - 07903 940 778
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Mike_G JotForm SupportReplied on April 17, 2021 at 7:22 PM
I see that you have already opened a separate ticket about your new concern
Here's the link: https://www.jotform.com/answers/3042748
I have already responded to that ticket. Kindly refer to that ticket for any follow-up questions or any additional information you would like to let us know to avoid confusion