request denied when using Driving Distance Calculator

  • iride
    Asked on April 6, 2021 at 7:20 PM

    I have added driving distance to my form, it works up until it has to calculate the distance.

    I get an Access Denied as the error result.

    Any ideas?

    Jotform Thread 3019644 Screenshot
  • Sonnyfer JotForm Support
    Replied on April 7, 2021 at 12:20 AM

    Hi there - I apologize for the inconvenience.

    Please check if billing is enabled on your Google Account and if all the products are enabled, note that they are all required to using Google Maps API.

    Guide: How-to-get-google-maps-api-key-for-jotform-mapping-widgets