Unable to upload large video files

  • jenreoch
    Asked on March 29, 2021 at 11:34 PM

    i created a form that will have users uploading videos to us, and I made sure the option for restricting file size was turned off. However after testing with several folks it seems we can't upload videos 2gigs or larger. Is there an actual file size limit? I've double checked the file types are acceptable and what not. Is there a way to accept larger files? I have the Bronze plan, so I should be fine on submission space.

    I get an error message that says "File upload failed, please remove it and upload the file again"

    Jotform Thread 3002198 Screenshot
  • Sam_G
    Replied on March 30, 2021 at 7:34 AM

    Hi Jenreoch,

    It is 1GB per File Upload field and the maximum files JotForm can receive are 25 files per submission. Up to 25GB per submission if you have 5 File Upload fields on your form.

    Please check our complete guide on this link: 

    https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Thank you.