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WraysburybcAsked on March 26, 2021 at 4:54 AM
Hi,
We have a problem at Wraysbury Bowls Club with our booking form again, with times changing to what was booked.
Sub no 4925569968415523130 booked today via the link … https://form.jotform.com/201534815009045 for slot 4pm – 6pm but confirmation shows time wrong as 3pm – 5pm.
However, another test booked through our admin page and calling up View Form, the booking for 12pm – 2pm showed up correctly. Sub no: 4925574708415962994.
We had a similar problem in October when the BST ended so an hour time change caused an issue. I wonder whether something has occurred with GMT changing to BST on 2am Sunday morning. Could you please investigate.
Many thanks,
Fred Parsons
WBC
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Kenneth JotForm SupportReplied on March 26, 2021 at 1:43 PM
Thank you for reaching support,
I cloned and tested the form and I was not able to replicate the issue as the time slots are reflected accurately in the Submission table:
Here were the selections made in filling out the form:
Can we have your permission to make a test submission on your live form?
Awaiting your response.
Best.
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WraysburybcReplied on March 26, 2021 at 2:00 PMHi Kenneth,
Thanks for your response. Yes please do test on our form. However, as
mentioned, when booking via the Form from our site the times come out the
same. But in the link that members us it does not. The link is
*https://form.jotform.com/201534815009045
*
Kind regards,
Fred
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Kenneth JotForm SupportReplied on March 26, 2021 at 3:28 PM
Hi there,
I have made a test submission on the form so let us know if the issue still persists.
I also cleared your form cache.
Best.
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WraysburybcReplied on March 26, 2021 at 4:11 PMHi Kenneth,
Have run a couple of test bookings and it seems to work fine now. Much
appreciated.
Perhaps clearing the cache helped - is that something we can do
occasionally, or is it only you guys?
Many thanks !
Fred
Wraysbury Bowls Club 👍
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WraysburybcReplied on March 26, 2021 at 4:22 PMBy the wayl
Our clocks change after Sunday to British Summer Time (BST) going forward
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Kenneth JotForm SupportReplied on March 26, 2021 at 5:29 PM
Hi there,
Great! Let us know if the issue persists.
And also, you may clear your form cache, if cases such as this ever occur for troubleshooting.
Here is the guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache.
Best.
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WraysburybcReplied on March 26, 2021 at 6:22 PMMany thanks for all your help.
Cheers,
Fred
WBC
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