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maheshliki60Asked on March 23, 2021 at 12:58 AM
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Jessica JotForm SupportReplied on March 23, 2021 at 1:24 AM
Hi maheshliki60, thank you for reaching us.
I have cloned your form: 210775152303043 and did test submissions on mobile. I was unable to recreate the issue. There is a progress bar that indicates the percentage of upload in Mobile.
Could you kindly reconfirm at your end too? If this is not what you are referring to, kindly elaborate to us further and provide screenshots so we can better assist you.
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maheshliki60Replied on March 23, 2021 at 10:59 AM
Thanks for your answer.
It happens on Samsung galaxy s8.
Is it fixable?
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Basil JotForm SupportReplied on March 23, 2021 at 4:06 PM
Hi,
I have tested it on my phone and it shows the percentage bar as well.
Are you sure this isn't happening due to the file being small and the bar finishing quickly?
Looking forward to your reply.
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maheshliki60Replied on March 23, 2021 at 4:14 PM
Thanks for getting back.
As I mentioned above, did you test it on Samsung galaxy s8?
It happens on Samsung galaxy s8 only.
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Basil JotForm SupportReplied on March 23, 2021 at 5:32 PM
Hi,
Which browser are you using?
Can you provide the size and type of file that is being uploaded?
Can you please provide a screenshot of how the page appears when the file is being uploaded?
Guide to post screenshots:
https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum
Looking forward to your reply.