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ExpressformAsked on March 4, 2021 at 2:21 PM
Hi,
Many customers are having a payment error message, I can not afford to lose business. Can you please escalate this issue as soon as possible.
Thank you,
Armando
Page URL: https://form.jotform.com/203304569057152 -
Elton Support Team LeadReplied on March 4, 2021 at 7:28 PM
My colleague has also replied to your other ticket here https://www.jotform.com/answers/2943411.
Since the error was related to Authorization, we can only suggest to re-integrate your form with your Square account. Please disconnect the integration in the Square payment field then connect it again.
Here's how:
- Click the payment field in your form
- Click the wand icon to open its payment settings
- Click Disconnect then Connect button to re-connect your Square account.
Let us know if you have any other questions.