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Kathleen_WallsAsked on February 18, 2021 at 6:56 PM
I am trying to embed several forms onto my Weekly site but there is so much space around the form that one has to scroll down way too far to even see that there are any forms. I have tried dragging the applet onto the page, I've tried every one of your embedded code options. Nothing is working. I am having a lot of trouble and am very frustrated that I just spend $260 on this site. If this can not be resolved I would like a refund. Please look at my web site and see the problem on the forms tab.
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Girish JotForm SupportReplied on February 18, 2021 at 11:21 PM
I checked your website link and can see that you have added the forms to these hyperlinks on your webpage:
These links directly open your forms - so they are not embedded on the website.
Please check and let us know if you are referring to any other form.
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Kathleen_WallsReplied on February 19, 2021 at 10:55 AMThats because I changed it so that it would work, but that is not the way I want it. I want it embedded and it will not work. I was on the phone with Weebly for an hour trying to get it to work and they said it was a code issue, that Jot forms would have to take care of, but this is ridiculous, back and forth over days and days without resolution. I want to speak with someone. Had I known there was no support, I would NOT have invested in this service. I will be making my disappointment known. This is unacceptable.
Kathleen Walls, MS, CMHC
Pronouns: She/Her/Hers
Mountain Lake Counseling
P.O. Box 793
Middlebury Vermont 05753
(802) 989-8363
Kathy@MountainLakeCounseling.com
Notification of Privacy Risk
Please be advised that email transmissions are capable of being intercepted, so any confidential information that is sent or received cannot have its privacy guaranteed. By requesting an emailed response to your medical inquiry, you are acknowledging that you are aware of the risks to your (or your client's) privacy and indicating that you will take responsibility for any related consequences.
Statement of Confidentiality
This email (and its attachments) may contain privileged or confidential information. This information is intended for exclusive use by the person (or agency) to whom it is addressed. Any use of this information (including review, retransmission, or dissemination) is prohibited, except by the intended recipients.
If you received this email in error, please notify the sender by reply email; in addition, destroy all copies and delete the material from any computer. Thank you. [In accordance with the Electronic Communications Privacy Act, 18 U.S.C.§§ 2510-2521.]
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Nikola JotForm SupportReplied on February 19, 2021 at 1:41 PM
Hi Kathleen,
Apologize for the inconvniance this may have caused.
Please re-embed the forms so that we can check the issue you reported.
Also, please note that we do not have phone support, but we can assist you here on the forum or you can contact us via email at support@jotform.com.
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Kathleen_WallsReplied on March 16, 2021 at 10:00 AMI need immediate assistance. I tried to log in, with the correct password and username, and the system was not giving me an error message, but just taking me back to the log in screen. I tried numerous times, and the system locked me out. I tried to reset my password and it is telling me that too many requests were sent.
I am very frustrated that there is no telephone number I can call to resolve this. I can not wait 6 hours for a response, and then a back and forth that might take days. I need a resolution to this issue immediately. Please resolve this issue immediately. I am so sorry I ever signed up and paid for this service. It is a fucking nightmare.
Kathleen Walls, MS, CMHC
Pronouns: She/Her/Hers
Mountain Lake Counseling
P.O. Box 793
Middlebury Vermont 05753
(802) 989-8363
Kathy@MountainLakeCounseling.com
Notification of Privacy Risk
Please be advised that email transmissions are capable of being intercepted, so any confidential information that is sent or received cannot have its privacy guaranteed. By requesting an emailed response to your medical inquiry, you are acknowledging that you are aware of the risks to your (or your client's) privacy and indicating that you will take responsibility for any related consequences.
Statement of Confidentiality
This email (and its attachments) may contain privileged or confidential information. This information is intended for exclusive use by the person (or agency) to whom it is addressed. Any use of this information (including review, retransmission, or dissemination) is prohibited, except by the intended recipients.
If you received this email in error, please notify the sender by reply email; in addition, destroy all copies and delete the material from any computer. Thank you. [In accordance with the Electronic Communications Privacy Act, 18 U.S.C.§§ 2510-2521.]
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Nikola JotForm SupportReplied on March 16, 2021 at 11:02 AM
I created a new thread for your other issue: https://www.jotform.com/answers/2971168