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Suzanne LamarAsked on February 13, 2021 at 12:21 PM
I created a JotForm contact form a few years ago ... and just learned that it is no longer working. Can you please tell me how to fix the issue? Do I need to create a brand new contract form?
http://www.jotform.com/jsform/3012341222
Here is the page that contains the form:
http://canditoconstructioninc.com/candito_construction_contactUs.html
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Kat JotForm SupportReplied on February 13, 2021 at 4:14 PM
Hi there,
Happy to help!
It looks like the form you have linked above belongs to account pagesage, which has been automatically suspended by our system.
I have checked in with our reviewers team in regards to reactivating the account and, thus, the form, and will update you via this thread as soon as possible.
Thank you!
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Suzanne LamarReplied on February 13, 2021 at 6:00 PMThank you. I appreciate your assistance. Can you tell me why the PageSage account was suspended?
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Kat JotForm SupportReplied on February 13, 2021 at 7:16 PM
Hi again,
My pleasure!
I have asked our reviewer team to look into why the account was suspended: as soon as I hear back from them, I will update you here.
Thank you in advance for your patience and understanding!
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Kat JotForm SupportReplied on February 13, 2021 at 7:45 PM
Hi again,
Thank you again for your patience as I looked into this for you.
The pagesage account was mistakenly suspended by our system and has now been reactivated: the forms should also reactivate as well.
We apologize for the inconvenience!
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Suzanne LamarReplied on February 13, 2021 at 10:22 PMThank you for your prompt response ... especially on a weekend. I truly appreciate it.
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