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telopointAsked on February 11, 2021 at 10:32 AM
Hi there,
I currently have the free HIPAA account for COVID responders, which I love. I would like to remove the JotForm branding. I see that upgrading to Silver would actually downgrade some of the features I currently have. Is there some way I can pay just to remove the branding? Or, can I pay for Silver but maintain the unlimited limits that comes with this special account type?
Thank you
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Kenneth JotForm SupportReplied on February 11, 2021 at 11:38 AM
Thank you for reaching support,
Removing the JotForm Branding is only available for paid accounts:
You may have to upgrade in order to do so.
Here is the related guide: https://www.jotform.com/help/331-how-to-upgrade-my-account.
Best.
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telopointReplied on February 11, 2021 at 11:41 AM
Hi Kenneth,
Thank you for getting back to me. My question is whether upgrading to Silver would downgrade my account limits to Silver level, which is lower than what I have now with the HIPAA Forms account.
Thanks,
Martin
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Kenneth JotForm SupportReplied on February 11, 2021 at 1:59 PM
Hi there,
No, all features and benefits of the Corona Responders Program will still be applied.
Let us know if you have further questions.
Best.