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medicarecompareusaAsked on February 8, 2021 at 10:30 AMPage URL: https://hipaa.jotform.com/myforms
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medicarecompareusaReplied on February 8, 2021 at 10:47 AM
Now I am able to write a fully body message. Okay, I can access Jotform. I see my forms, however, when i access my forms. I am unable to see anything. Do you have a direct customer service number?
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medicarecompareusaReplied on February 8, 2021 at 10:51 AM
Alright so once I open a form this is what I see.
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Richie JotForm SupportReplied on February 8, 2021 at 12:10 PM
We do apologize for the inconvenience.
We had a temporary extra load however, our developers has increased the resources and your forms should be working correctly.
Please test your form and let us know if the issue still remains.
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medicarecompareusaReplied on February 8, 2021 at 12:42 PM
Issue remains on Microsoft Edge but works on Chrome. As of right now, Microsoft Edge is showing "Grey" box like above.
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medicarecompareusaReplied on February 8, 2021 at 12:47 PM
Added: Removed from Above.
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medicarecompareusaReplied on February 8, 2021 at 12:50 PM
This is a new screenshot just from a moment ago on Edge.
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KrisLei Jotform SupportReplied on February 8, 2021 at 4:20 PM
Hi,
We sincerely apologize for the inconvenience.
I have cleared your form cache from our end, and let's see if it will make a difference. If it's also possible, please try the "Switch to the New Version" for the submission page if the issue persists.
Please do let us know how it goes. Thank you.
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medicarecompareusaReplied on February 9, 2021 at 10:25 AM
Awesome, I got in cleared my cache another time and it seems to be working now. All good to go! Thanks again!!