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TravisAsked on February 4, 2021 at 11:47 AM
Hi, I created a free account, created some forms. Then I paid for membership. Put my link live and it is working great, as I have been getting emails of people using it and completing the form. Then after launch, I enabled the HIPAA-enabled version, and now when I log in my forms are not there. I am needing to access those sign ups please.
When I login, it says I have no forms created, but I have two running live. Also, even after entering user and password, the "login" still shows top right, so not sure if it is even logging in.
Thank you!
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Carlos_CReplied on February 4, 2021 at 3:44 PM
Our apologies for the inconvenience. We did have an issue related to HIPAA accounts which has already been resolved.
I have cleared your form cache, kindly completely clear your browser cache as well and test again.