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mcgratsaAsked on February 4, 2021 at 6:06 AM
Hello
I have two jotform accounts. Today, I accidentally upgraded my one with username mcgratsa instead of slainesmiles. I have now upgraded the slainesmiles one but wondered if you could refund the mcgratsa one as this is surplus to requirement and was only upgraded in error.
Many thanks
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Sam_GReplied on February 4, 2021 at 7:34 AM
Hi Mcgratsa,
Thank you for contacting Support.
As per your request, we have cancelled and downgraded your subscription and processed a refund.
Please expect it in 5-7 business days.
Let us know if you need further assistance.