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Ammar Yasir SattarAsked on February 3, 2021 at 5:51 AM
The website shows me a server error every time i try to upload a picture to my products when building the form
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Jessica JotForm SupportReplied on February 3, 2021 at 7:58 AM
Hi Ammar, thank you for reaching us.
I was able to upload files within Product List. Could you kindly try again? It may be temporarily.
Let us know how it goes.
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Ammar Yasir SattarReplied on February 3, 2021 at 12:44 PMi have retried but its still not uploading
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jonathanReplied on February 3, 2021 at 4:33 PM
Can you please tell us your form URL link or your JotForm account/username? It will help us check accurately on the issue if we can check/test the actual form on your account.
I was not able to find your account/username using the email address you used on this ticket.
If you have no account yet, I recommend creating one first. You can sign up using your email at https://www.jotform.com/signup
Let us know if you need further assistance.
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Ammar Yasir SattarReplied on February 4, 2021 at 12:55 AMJotform ID: support@2ndlifephones.com
Sent from my iPhone
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Vanessa_TReplied on February 4, 2021 at 3:41 AM
I assume you are referring to this form, https://www.jotform.com/build/210328063433143.
I just tried uploading an image to one of your products and it worked just fine.
I have cleared your form cache in hopes that it helps.
May I suggest that you rename your files to a shorter alphanumeric name in case your file names are causing an issue with the upload.