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splintorAsked on January 21, 2021 at 4:17 PM
I tried to clear the submission of my form (200315767948463), but it keeps saying I have 25 submissions, and it also says I have exceeded my submission storage, but I cleared the submissions of all forms, and I still see it.
What can I do?
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Jessica JotForm SupportReplied on January 21, 2021 at 8:18 PM
Hi splintor, thank you for reaching us.
I have recalculated your Total Submission. It should be displayed as 25. Could you kindly reconfirm from your end?
Let us know if it's still showing otherwise.
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splintorReplied on January 23, 2021 at 1:16 PM
It should not show 25 - it should show 0!
I wanted to clear my subscriptions, so this is what I did. The subscriptions list is empty, but still, in the main form, it says it still has 25 subscriptions. I want it to show 0.
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Kat JotForm SupportReplied on January 23, 2021 at 7:40 PM
Hi there,
Happy to help!
Upon checking your account and form in question, I do still see the submission count of 25, even when clearing your form submission count. Indeed, upon checking the corresponding table, I see that you have cleared out these submissions. I do not see these submissions clearing from the count, but I do not see them in your overall submission count.
I have escalated this to our Level 2 team to look into; as soon as our team has an update for you, we will communicate it to you here.
We appreciate your patience and understanding!
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Kat JotForm SupportReplied on January 24, 2021 at 5:54 PM
Hi again,
Thank you for your patience as we looked into this for you!
I see that there are a few submissions in your Trash folder for this particular form: if you clear those submissions out of this Trash folder does the issue still persist?
Here is how you would go about clearing the submissions:
First, click on the three dots in your submissions tab, then click on Trashed entries:
Then, check the Select All box:
Once checked, you should see the Delete Forever button pop up. Click this to delete all submissions forever:
After you have done this, please check to see if the number of submissions has reverted back to zero.
Thank you!
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splintorReplied on January 25, 2021 at 3:18 PM
I cleared the trash of that form. Now I have -224 submissions...
It seems something is not working very well for you in this form...
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splintorReplied on January 25, 2021 at 3:19 PM
OK, refreshing the page cleared it back to 0, so I guess you can close this ticket, but you might want to look into why I still had 25 submissions although I deleted all submissions.