Form looks different, not letting clients input text

  • Rachel
    Asked on January 13, 2021 at 5:06 PM

    Hello,

    I've made my form look the way its supposed to on the builder page, but when I send the form out to clients, it looks different, and they are unable to input text into certain questions.

    Jotform Thread 2822165 Screenshot
  • Sonnyfer JotForm Support
    Replied on January 13, 2021 at 8:37 PM

    Hello Rachel - I apologize for the inconvenience.

    I tried filling out your form and was able to do so.

    1610588206 5fffa02ec4021 flxq Screenshot 10

    May I ask which questions are they unable to input texts so we can test the same on our end?

    Looking forward to your reply.

  • Rachel
    Replied on January 13, 2021 at 8:58 PM

    Hi,

    Yes in the screen shot included below, the questions that are left blank I am unable to fill in. Also, the questions " Complaint is often accompanied with... and Childhood illnesses, accidents, traumas.....how much alcohol do you drink per week. etc. All the questions that are long that don't leave room to type.

    1610589476 5fffa52473801 Screen Shot 202 Screenshot 10

  • Sonnyfer JotForm Support
    Replied on January 13, 2021 at 10:38 PM

    Thanks for the screenshot. I assume you've updated your form as below is what I see now. There is now enough room for input text unlike in your screenshot.

    1610595054 5fffbaee22c6e  Screenshot 10

    As for the long questions that leave no room for input texts, I can see the issue even on my cloned form. Kindly allow me some time to run some tests on my end. I will be back shortly.

  • Sonnyfer JotForm Support
    Replied on January 14, 2021 at 1:41 AM

    Thank you for patiently waiting. Kindly inject the below CSS code to your form to fix the issue:

    #label_45, #cid_45,#label_130, #cid_130,#label_139, #cid_139, #label_97, #cid_97, #label_98, #cid_98, #label_99, #cid_99 {
      display : block !important;
    }

    Guide: How-to-Inject-Custom-CSS-Codes

    RESULT:

    1610606433 5fffe761e3166  Screenshot 10

    1610606452 5fffe774c1017  Screenshot 21

    Let us know if you need further assistance.