Connecting to stripe problem

  • ajamianrentals
    Asked on January 12, 2021 at 12:55 PM

    The form i created from the customer bill pay template will not allow for successful connection to my stripe account. When i click the connect with my strip account blue button it fails. I am attempting to connect right in the form widget payment settings.


    do i have to enter my stripe account somewhere else?


    Thank you

  • Elton Support Team Lead
    Replied on January 12, 2021 at 5:24 PM

    Stripe integration is working fine upon testing it just now.

    01132021 JQxX5aTswL Screenshot 10

    Could you please relogin from your JotForm account and try it again? If the problem persists, try to logout first from your Stripe account at www.stripe.com then reconnect your Stripe payment field again. This might help.