-
austinempoweredAsked on December 11, 2020 at 3:00 PM
I need to cancel my account.
Please advise of next steps.
Thank you,
Cindy
-
Gaetan_BReplied on December 11, 2020 at 4:38 PM
Hello Cindy,
Thank you for reaching out.
We have a guide showing step by step how to do that: How to Delete My Account?
Hopefully, this will help solve the matter at hand.
Should you have any further inquiries, please don't hesitate to reply to this thread.
Gaetan
-
austinempoweredReplied on December 22, 2020 at 1:08 PM
I requested to delete my account and I was charged again.
Can you please refund my last payment.
Thank you for your reply to this matter!
Cindy
-
Eduardo JotForm SupportReplied on December 22, 2020 at 1:47 PM
Hello Cindy
Please apologize for any mistake.
As requested, we have now canceled the subscription payment for your account. Expect the refund to reflect on your card account after 5-10 business days.
Your account is now downgraded to the FREE plan and you will not be billed further.
You can review the details in your account's Billing page: https://www.jotform.com/myaccount/billing
Should you have any further inquiries, we will be happy to help.
-
austinempoweredReplied on December 22, 2020 at 5:54 PM
-
Lorenz JotForm SupportReplied on December 22, 2020 at 8:44 PM
I have moved your query on a separate ticket for us to assist you better.
Please refer to this ticket https://www.jotform.com/answers/2782516 instead and we'll address your concern there very shortly.
Thank you.