Password Reset link is always expired.

  • elsern19
    Asked on December 10, 2020 at 12:42 PM

    I've tried to change my password multiple times, but every time a new link is sent to my email, it says "Reset Code Expired".

  • KrisLei Jotform Support
    Replied on December 10, 2020 at 2:36 PM

    Hello,

    Apologies for the inconvenience. The password reset link expires for a certain amount of time. Can you try to reset your password again by following these steps:

    1. Visit JotForm's Website. 

    2. Click on the Login button.

    2019 11 22 009 Screenshot 10

    3. Click the Forgot Password? the link at the popup:

    2019 11 22 010 Screenshot 21

    4. Enter either the email address or username.

    5. Click the Send Reset Instructions button.

    2019 11 22 011 Screenshot 32

    6. Check your email inbox for the password reset email.

    7. Click the Reset Password button or the URL provided in the email.

    2019 11 22 013 Screenshot 43

    8. Enter your new password, and click the Reset My Password button, and you're done. 

    2019 11 22 012 Screenshot 54

    For reference: how-to-reset-jotform-account-password

    Please do get back to us if the issue persists. Thank you.