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elsern19Asked on December 10, 2020 at 12:42 PM
I've tried to change my password multiple times, but every time a new link is sent to my email, it says "Reset Code Expired".
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KrisLei Jotform SupportReplied on December 10, 2020 at 2:36 PM
Hello,
Apologies for the inconvenience. The password reset link expires for a certain amount of time. Can you try to reset your password again by following these steps:
1. Visit JotForm's Website.
2. Click on the Login button.
3. Click the Forgot Password? the link at the popup:
4. Enter either the email address or username.
5. Click the Send Reset Instructions button.
6. Check your email inbox for the password reset email.
7. Click the Reset Password button or the URL provided in the email.
8. Enter your new password, and click the Reset My Password button, and you're done.
For reference: how-to-reset-jotform-account-password
Please do get back to us if the issue persists. Thank you.