PayPal Business: Bad request (/payment-paypal-createOrder) - The value of a field is either too short or too long.

  • michelledaniels.info
    Asked on December 4, 2020 at 5:49 PM

    Hello. I created a form with you all earlier and set it up to take payments via PayPal. for some reason customers can not purchase. There is an error message that pops up and wont allow submission.. Please help!

    Jotform Thread 2746195 Screenshot
  • Jed_C
    Replied on December 4, 2020 at 9:17 PM

    We apologize for the inconvenience.

    According to PayPal's dev's documentation, the error has something to do with the numbers of characters that were inputted in the payment field. It didn't state the field type though.

    1607134563 5fcaed6367abf https   develop Screenshot 10

    1607134537 5fcaed49964f3 https   develop Screenshot 21

    I won't be able to make an actual test since your form is live, but I would suggest that you create a small amount then test it on your end. Try putting your card information or try checking out by logging in to your PayPal account, see if you can replicate the error.

    Looking forward for your response.