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mrskrnewmanAsked on December 3, 2020 at 10:53 PM
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roneetReplied on December 3, 2020 at 11:03 PM
Your plan was auto-renewed since you did not cancelled the subscription.
Do you want to cancel the subscription and get a refund for the payment? If yes, we can downgrade your account to a free account and then refund the payment.
Looking forward to your response.
Thanks.
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mrskrnewmanReplied on December 8, 2020 at 3:21 PM
I have asked for my account to be downgraded to Bronze Month to Month... I see that my account has been downgraded but have not got conformation of my refund of $370.77 I requested. When will this refund be sent to me? I get messagers from support I can get this refund If I request it... I request it and no replys. Thanks for you help.
Kathy Newman
KC Women's Events
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Elton Support Team LeadReplied on December 8, 2020 at 4:55 PM
Your account is now indeed downgraded to Bronze Monthly. We have now processed a refund. Please expect the refund to reflect in your bank account within 2 to 5 days.
Have a good one!
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mrskrnewmanReplied on December 8, 2020 at 5:00 PM
Thanks for the help. I appreciate it. Have a great day.
Kathy Newman