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Hanju LeeAsked on November 4, 2020 at 5:00 PM
Dear Jotform,
My client's customer is very upset about filling out the form online and receiving an automated response that was not encrypted. It had his SS number on it.
Is there something that Jotform already has something in place that can ensure him that it's secure? We did not create the form using the encrypted option nor the HIPAA-enabled option.
Thanks in advance for your urgent reply.
Hanju Lee
BOS Media Group
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Jed_CReplied on November 4, 2020 at 8:31 PM
Jotform's encrypted feature doesn't support sending notification and autoresponse in encrypted form. The only way you can hide the information via email notification or autoresponse is by enable HIPAA in your account.
Guide: https://www.jotform.com/help/500-How-to-enable-HIPAA-Compliance
Let us know if you have any questions or if you need further assistance.