Reset code expired after password reset attempt.

  • Tom Williams
    Asked on November 2, 2020 at 7:06 PM

    I'm trying to reset my password and every time I request a link I receive the email, but when i click the link I get a message that says reset code expired. Attached screenshot.

    Can you help me rest my password?

    Jotform Thread 2674989 Screenshot
  • Kenneth JotForm Support
    Replied on November 2, 2020 at 10:52 PM

    Thank you for reaching support,

    I can send you the reset link but by the time you get to it, it would already be expired. It would be best if you initiate it so you can open the reset link immediately as it is only available for a time.

    Best.