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Adam GarciaAsked on November 1, 2020 at 4:02 PM
An account was created in order to access a shared table within the company. When logging in with the OnlineRegistration email address, it said the password had to be HIPAA-enabled to access the table, which it already was. It forced me to change the password and now I cant change it back. How do I go about changing it back to the original password?
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Kenneth JotForm SupportReplied on November 1, 2020 at 8:17 PM
Thank you for reaching support,
Please note that the system requires complex passwords for HIPAA accounts. I suggest that you use both uppercase and lowercase letters(JtFrm), numbers(1,2) and special characters (!, *, etc) at the same time when creating a new password. Also, please make sure that the password is at least 8 characters long.
And can you also share with us a screenshot of the error message?
Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum
Awaiting your response.
Best.