Change Password Back for HIPAA Account?

  • Adam Garcia
    Asked on November 1, 2020 at 4:02 PM

    An account was created in order to access a shared table within the company. When logging in with the OnlineRegistration email address, it said the password had to be HIPAA-enabled to access the table, which it already was. It forced me to change the password and now I cant change it back. How do I go about changing it back to the original password?

  • Kenneth JotForm Support
    Replied on November 1, 2020 at 8:17 PM

    Thank you for reaching support,

    Please note that the system requires complex passwords for HIPAA accounts. I suggest that you use both uppercase and lowercase letters(JtFrm), numbers(1,2) and special characters (!, *, etc) at the same time when creating a new password. Also, please make sure that the password is at least 8 characters long. 

    And can you also share with us a screenshot of the error message?

    Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Awaiting your response.

    Best.