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Trudy McNeillAsked on October 20, 2020 at 10:12 AM
When I go to your site, it does take a bit to load but when I select 'Login' nothing happens. I don't get anywhere. I've been told it has to do with my account. Can you please fix this as soon as possible? Thank you.
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Kevin Support Team LeadReplied on October 20, 2020 at 11:27 AM
I have checked your account and this seems to be currently active, I would recommend you to kindly clear your browser's cache and see if the problem persists, the following guide will help you to do so: https://kb.iu.edu/d/ahic
You may also try using a different internet connection in order to discard the issue happens due to network restrictions.
Let us know how it goes.
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TroodsReplied on October 20, 2020 at 12:28 PMProblem has been resolved. We cleared the cache on our server and it seems to work fine now.
Not sure if there was a DNS change or something here. I honestly don’t know enough about the technical side.
Thank you for your help with this,
Trudy
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