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CarlaAsked on September 27, 2020 at 8:44 PM
We can't seem to access an old form to revise. Is the Canadian site not available? This is the form. https://form.jotform.ca/91408353779265
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Patrick_RReplied on September 27, 2020 at 11:22 PM
Hi Carla! I don't see any issues with your account or the Canadian site. You should be able to edit this form by logging in to your JotForm account from here: https://www.jotform.com/login/
In case you still face problems, let us know the error that you see by sending us its screenshot.
Thank you!
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CarlaReplied on September 28, 2020 at 12:28 AMWhen I log into our account, it appears that there are no forms. I've
recreated the form, but when I log out and back in, I get the same
problem.
This is the form I need to amend again. Did I somehow connect it to the
wrong account?
https://form.jotform.com/202708329527256
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Patrick_RReplied on September 28, 2020 at 2:39 AM
Hi Carla!
1. The Forms #91408353779265 and #202708329527256 belong to the account registered using the email address: ca**ac**bot@sa**tel.**t.
2. You also have another account registered with the email address ou**oo**ka**re**ster@g**il.com. This account has one form, link of which is: https://www.jotform.com/202710327056244
Make sure that you're logging in using the correct email address/password combination and you should be able to edit your forms. In case you don't remember your account password, you can reset it using these instructions.
I hope this helps. In case of any issues, let us know.
Thank you!
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CarlaReplied on October 15, 2020 at 12:28 AM
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Patrick_RReplied on October 15, 2020 at 3:22 AM
Hello! I've replied to your latest query here: https://www.jotform.com/answers/2635202/
Thank you!