403 error (only in Moscow) . request blocked, cloudfront configuration error or too much traffic

  • Mayr_sunam
    Asked on August 29, 2020 at 6:32 AM

    Dear Support,

    when my friends in Moscow use this form: https://form.jotform.com/201643445329353

    the authorize.net and papay widget are causing the error (please check picture). 

    We tried different clients and browser. (it is working fine form Germany and US)

    1598697042WhatsApp Image 2020 08 29 at 1 Screenshot 10 

    thank you so much

    Sunam

    Jotform Thread 2544551 Screenshot
    Page URL: https://form.jotform.com/201643445329353
  • Patrick_R
    Replied on August 29, 2020 at 7:23 AM

    Hello Sunam! I just tested your form using a Moscow VPN but I didn't encounter any issues (screencast attached for your reference).

    1598700199Screencast 2020 08 29 16 44 36 Screenshot 10

    Your users might be using some browser extensions that would be creating these issues. This could be a temporary network issue.

    Can you please ask your users to try again?

    If possible, ask them to try in an Incognito window (incognito windows have browser extensions disabled by default) as in some cases browser extensions can interfere in web page requests/content.

    Awaiting your response.

  • Mayr_sunam
    Replied on August 29, 2020 at 9:03 AM

    thank you, will ask them