Wrong email being sent based on condition

  • SU72
    Asked on August 28, 2020 at 7:31 AM

    When the Team Approval = SU Manager (APPROVED) condition is met the Fully Approved Email (with Submitted by email) and the Payment Approved (to Treasurer) is supposed to be sent.


    What is being sent is the Request for Payment Denied which is not Correct.

    Jotform Thread 2542672 Screenshot
  • BJoanna
    Replied on August 28, 2020 at 9:41 AM

    Is the issue related to the following form - https://www.jotform.com/form/200797699819074?

    The "Send on Edit" option is disabled for those two Autoresponder Email, so they will not be sent when the submission is edited even if the condition is met. 

    1598621876edit Screenshot 10

    You need to set the "Send on Edit" option to YES in all Autoresponder Emails you want to trigger when the submission is edited.