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pamsanchezAsked on August 13, 2020 at 9:05 PM
I made my own QR code using the link to my form but it's always stuck on 'Please Wait' and the responses are not reflecting on my linked GSheets.
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Vanessa_TReplied on August 14, 2020 at 2:29 AM
I cloned your form and was able to fill it out just fine. Would you mind if we make some test submissions on your form?
Also, can you please let us know if there is a specific device/browser that is having this issue? If yes, kindly let us know the details.
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pamsanchezReplied on August 14, 2020 at 5:26 AM
Hi Vanessa, thanks for your response. I wouldn't mind test submissions.
I'm using Google Chrome for Android and tried Chrome for desktop as well but failed to submit in both.
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roneetReplied on August 14, 2020 at 7:40 AM
Please allow me some time to take a look at your form.
Thanks.
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roneetReplied on August 14, 2020 at 7:55 AM
It seems that the issue is caused due to the Encryption you have enabled.
1. Could you please disable the encryption in your existing form and then test it.
2. Also, clone the form and then enable the encryption in the cloned form as well as integrate with the Google Sheet integration.
Let us know how it goes in both scenarios.
Thanks.
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pamsanchezReplied on August 18, 2020 at 4:49 AM
Hi Roneet,
I removed the encryption and it works fine now. :D Really appreciate the help!