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centreallballAsked on August 6, 2020 at 1:46 PM
Hi I seem to be hacing trouble with the stripe integration ive set it up at the bottom of my form and a customer can click the box to select my product but the fields for payment processing info does not show up, and when clicking submit redirects to an error page.
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KrisLei Jotform SupportReplied on August 6, 2020 at 5:18 PM
Hi,
I have checked your form and it seems that the Stripe payment gateway is not yet connected with your Stripe account:
For reference: How-to-Integrate-Stripe-with-your-Form
Then if the issue persists, please provide us with a screenshot if you are still showing an error message, to further investigate it on our end.
Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum
Thank you. Looking forward to your response.
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centreallballReplied on August 6, 2020 at 11:55 PM
It works thank you, probably computer or internet lag was the problem.