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Cathy WilkinsAsked on July 9, 2020 at 8:30 AM
www.vaeyecenter.com - Registration form is not loading correctly, but the other ones are. Please contact me w/ your phone number so we can get this resolved. Otherwise, I have to switch to a different company. Thank you.
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Richie JotForm SupportReplied on July 9, 2020 at 9:19 AM
Hi Cathy, we would gladly assists you at this support ticket.
Can you please share the web URL you have embedded the form?
You may try embedding the form using iFrame embed.
Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Let us know how it goes.
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Richie JotForm SupportReplied on July 9, 2020 at 9:20 AM
Hi Cathy, we would gladly assists you at this support ticket.
Can you please share the web URL you have embedded the form?
You may try embedding the form using iFrame embed.
Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Let us know how it goes.
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VirginiaeyeReplied on July 9, 2020 at 10:28 AMhttp://vaeyecenter.com/online-forms
http://vaeyecenter.com/new-patient-forms
I don’t know what iFrame embed is
Cathy Wilkins, Practice Manager
Virginia Eye Center, PC
19441 Golf Vista Plaza #320
Lansdowne, VA 20176
Direct Tel: 703.687.4390 Main Tel: 703.858.9800
Fax: 703.858.9801
[cid:image001.jpg@01D655D4.E3DCBB90]
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VirginiaeyeReplied on July 9, 2020 at 10:28 AMIt’s been working for 6 weeks. This happened all of a sudden.
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Anita_KReplied on July 9, 2020 at 11:57 AM
Hi,
thank you for providing the link. I can see that one of the forms is not displayed. Upon further testing I've noticed the issue only happens in a full-sized window:
Based on this it is possible that a code on your website interferes with your form.
Please re-embed the form using the iFrame Embed code, which you can find under the Publish - Embed tab. Here is the related guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
I hope this helps, let us know if you need further assistance.