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yogamommy6Asked on June 30, 2020 at 12:50 PM
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Kevin Support Team LeadReplied on June 30, 2020 at 2:08 PM
Apologies for the inconveniences caused.
I have checked your account and this seems to be on paid status at the moment, kindly try upgrading again from this link: https://www.jotform.com/myaccount/billing
If the problem persists, kindly share us a screenshot about the error you receive, attachments via email replies are not supported here, but you can upload your images following this guide: How to Post Screenshots to Our Support Forum
Looking forward to your response.
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yogamommy6Replied on June 30, 2020 at 2:28 PM
Thank you, but I am also confused as to why I ran out of submissions. Can you let me know which form caused the overage and how much over it went?
Thanks!
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Kevin Support Team LeadReplied on June 30, 2020 at 3:41 PM
I can see my colleague provided a detailed response regarding this matter on the following link: https://www.jotform.com/answers/2421273
Kindly check the response and post any follow-up replies there.
Thanks.