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VRTOAsked on June 26, 2020 at 12:20 PM
I am setting up a system that allows people to collect some arguments themselves from a list. The results (email) will be sent directly to a company.
But it's very important the own customers name - who complete the form - is stated as the sender name of the email. Now I get only Jotform ...
I found an answer from 2015 on this forum, but in between it seems your interface has been changed and I don't see anymore how to do... Can you help me?
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Jovanne JotForm SupportReplied on June 26, 2020 at 12:35 PM
Hi, thank you for reaching out to us.
You can navigate to Settings > Emails > Select Notification Email > Recipients > Sender Name. Please refer to the attached photo below for your guide.
I hope this will help. Let us know if you need further assistance. -
VRTOReplied on June 26, 2020 at 12:46 PM
Thanks for your answer.
The way you showed me is the way I did it...
But nope. Same result.
In the email the name Jotform is still there ?
A screenshot from the mail included: -
VRTOReplied on June 26, 2020 at 1:17 PM
Solved in between !
It was the cache ...
When I view the mails on my mobile, the name of the sender is there.
Thanks