I have deleted submissions but upload space is still not free

  • A_S_G
    Asked on June 22, 2020 at 11:35 AM

    This has happened earlier as well and again this has happened. I have deleted almost 75% entries but still the space is not free. Can you please fix that?

    Jotform Thread 2404061 Screenshot
    Page URL: https://www.jotform.com/myforms/
  • Carlos_C
    Replied on June 22, 2020 at 1:11 PM

    Hello,

    Thank you for your message.

    In this case, I already fix the counter submission please try again now is fixed.

    If you need any further assistance, please let us know. We will be happy to help.


  • A_S_G
    Replied on July 6, 2020 at 1:28 PM
    This problem is still not resolved. Do I have to email every time I want to
    free memory?
    ...
  • Carlos_C
    Replied on July 6, 2020 at 2:57 PM

    Hi,

    I found the reason why is not working, please select one of your form affected and go to Inbox, under the Inbox dashboard please click on Trash and select "Empty Trash Now", check the screencast below:

    I have deleted submissions but upload space is still not free Image 1 Screenshot 20

    Now you are going to have the free space.

    If you need any further assistance, please let us know. We will be happy to help.

  • A_S_G
    Replied on July 6, 2020 at 3:28 PM
    Thank you. This works. Do I have to follow these steps every time?
    ...
  • Carlos_C
    Replied on July 6, 2020 at 3:38 PM

    Yes,

    It is necessary to empty the trash to have free space.

    Regards.

  • A_S_G
    Replied on November 22, 2020 at 9:28 AM
    Hi.
    I am again facing the same problem. this time I have emptied the trash but
    still upload space would not change.
    1606055302 5fba75868c247 image Screenshot 10

    ...
  • Mike_G JotForm Support
    Replied on November 22, 2020 at 12:58 PM

    I have moved your concern to a new ticket considering this is already an old ticket.

    Here's the link to the new ticket: https://www.jotform.com/answers/2718651

    We will be responding to that ticket shortly. If you have any follow-up questions about the new topic, please refer to that ticket to avoid confusion.