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GUY LOCASCIOAsked on June 10, 2020 at 12:35 PM
We have been locked out this AM due to incorrect log ins. Now will not let in with new password??
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VincentJayReplied on June 10, 2020 at 2:32 PM
Hi,
I checked your account and it is in good status. Please try to reset the password again by following this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password
I also flush your login attempts and clear your form cache on our server.
Let us know if the issue still persists.
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Ortho1Replied on June 10, 2020 at 3:28 PMIt still persists.
I created the new password, logged in, all good.
I logged off, went to another computer to log in and it would not allow.
Please advise.
Guy
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VincentJayReplied on June 10, 2020 at 4:37 PM
Hi,
Please share the error message you received so we can try to replicate it. I also tried this on our HIPAA test account and I can use it on a different device.
For testing purposes, please try using a different device with a different internet network. Try using your mobile phone and see if you can access the HIPAA account.
I again activated the account and flush the login attempts.
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Ortho1Replied on June 10, 2020 at 5:28 PMWe have been using this software over our internal network on various machines. Using it on a mobile device is not an option as we need to move the form filled in to another location in our system.
I have copied our tech support who may give you a more tech answer.
Guy
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VincentJayReplied on June 10, 2020 at 6:45 PM
Sorry for the confusion.
It was just for testing purposes. It might be a network issue and that's the reason why I asked to test it on any devices with different internet networks.
I have whitelisted your IP address on our end. Could you please test it again and see if the issue still persists?
Thank you.