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BrigitteBarrettAsked on June 8, 2020 at 3:49 AM
have an annual Bronze account but need to upgrade to Silver possibly temporarily. If I upgrade to Silver on an annual subscription and then downgrade back to Bronze within the 12 months - do you credit the account with the difference?
Alternatively - if I update to Silver on a monthly subscription - do you issue a credit for the remainder of the annual bronze subscription that I have already paid for?
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MianalaReplied on June 8, 2020 at 7:36 AM
Hello Brigitte,
Thank you for your message. Upon checking you have upgraded to Silver Yearly. If you cancel your subscription, you will be refunded a prorated amount. Please note that you will be charged at the regular monthly price.
Let us know if you need further assistance.